Please note that it may take up to 14 days for your return to be refunded. The purchase amount minus any deductions will be refunded to your original payment method.
If your refund is still not received within 30 days, please contact us at the following email address: rueckerstattung@sushi-bikes.com. Be sure to include proof of shipment and bank account information for the refund in your message.
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Sample template: Complaint about a refund that has not yet been received.
"Dear SUSHI Team,
I would like to inform (NAME) that I have not yet received the money for the return of my order (ORDER NUMBER) sent on (DATE).
The shipment number of my return shipment is (TRACKINGNUMBER). You can find the corresponding receipt in the attachment.
As a precaution, I hereby inform you of my IBAN for the refund (IBAN).
Thank you very much and best regards
(NAME)"
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