30-day return policy:
Based on our satisfaction guarantee, as a consumer:in you have the right to return your order to us within 30 days of receipt or delivery.
The return shipment must be made in the original packaging of the products including all accessories and all packaging components. If you are no longer in possession of the original packaging, the return shipment must be made in a protective outer packaging. For the replacement of the packaging, we reserve the right to deduct €50 from the refund amount.
Wear and tear:
If upon arrival of your return we find that the items are disproportionately worn, damaged or in an unacceptable condition, we reserve the right to make a deduction from the refund amount.
It may take up to 14 days for your return to be posted in our systems and for a refund to be issued. Once the refund is made, you will receive a notification.
The refund will be made to the payment method you originally used. The amount will usually be credited to your account within 10 days.
If your refund is still not received within 30 days, please contact us at the following email address: firstname.lastname@example.org. Be sure to include proof of delivery and bank details for the refund in your message.